Billing Questions

Where can I find my PATIENT CODE?

Alphanumeric codes are located on the top right portion of your monthly billing statement labeled “PATIENT CODE”.

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What is the billing address?

Please mail payments to: Professional Arts Pharmacy, 128 Curran Lane, Lafayette, LA 70508

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How will the charge appear on my credit card statement?

Compounding Pharmacies of LA

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Can I use my FSA/HSA card to make payment?

For your convenience, FSA and/or HSA cards can be used at Professional Arts Pharmacy for qualified medical expenses. However, FSA and HSA payments can ONLY be processed at the time of purchase, and cannot be accepted for payment on your account at any time AFTER the point of sale.

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When will my payment post to my account?

Allow up to 2-3 business days for online payments to post to your account.

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What if I have questions about my bill?

Call 337-991-0101, and select option 6 to contact the billing office.

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How can I get an insurance claim form?

Call 337.991.0101 EXT. 226 for all insurance claim form requests and we’ll be happy to assist you.

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When is my account balance due?

Monthly statements are mailed on the 1st of each month and payment is due by the last day of the month to avoid ‘past due’ status.

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How can I get a receipt for my online payment?

Please make note of your request for a receipt in the ‘Please specify special requests or comments’ box under the ‘Pay My Bill’ menu (EX: ‘Mail my receipt’), and a hard copy receipt will be mailed to you in the next 5-7 days.

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